Terms of Service

“Service” means the Heimer platform accessible at heimerhq.com, including all features, APIs, dashboards, and reports.

“Customer Data” means any data, files, or content you submit to or generate within the Service, including uploaded CSV files and data accessed from connected third-party platforms via OAuth.

“User” or “you” means the individual or entity accessing or using the Service.

“Heimer,” “we,” or “us” means Colin Stremlau, doing business as Heimer.

By accessing or using the Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms constitute a binding agreement between you and Heimer. If you are accepting on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

Heimer is an AI-powered financial data intelligence platform that connects your business applications, generates integration suggestions, and surfaces financial data insights. The Service includes, without limitation:

• Guided onboarding and business context collection.
• OAuth-based integrations with third-party financial and business platforms (such as QuickBooks, Xero, Stripe, and Google Sheets, among others).
• AI-generated integration suggestions and workflow automation.
• An integration designer, audit log, and run history dashboard.
• Related web-based tools and APIs made available by Heimer.

The Service is in early access. Features may change, be temporarily unavailable, or be deprecated. We will provide reasonable notice of material adverse changes where practicable.

• You must be at least 18 years old to use the Service.
• You must provide accurate, current, and complete registration information and keep it updated.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must notify us immediately at support@heimerhq.com if you suspect unauthorized access to your account.
• One account per person or entity unless otherwise agreed in writing.

You agree to use the Service only for lawful business purposes consistent with these Terms. You must not:

• Violate any applicable local, state, national, or international law or regulation.
• Attempt to gain unauthorized access to another user’s account, data, or any system or network connected to the Service.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Introduce malware, viruses, ransomware, or other malicious code into the Service or any connected system.
• Scrape, crawl, mine, or systematically extract data from the Service without prior written permission.
• Use the Service to store, transmit, or process data in violation of applicable privacy laws (including GDPR, CCPA/CPRA, or HIPAA where applicable).
• Resell, sublicense, white-label, or otherwise commercialize the Service without prior written consent from Heimer.
• Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying infrastructure.
• Use the Service for any high-risk activity where failure could result in personal injury, death, or significant financial harm, without appropriate independent safeguards.
• Infringe any intellectual property rights of Heimer or any third party.
• Benchmark or performance-test the Service for publication without prior written consent.
• Use the Service in violation of any third-party platform’s terms of service (including QuickBooks, Xero, Stripe, or Google’s terms).

We reserve the right to suspend or terminate your account for violations of this section, without prior notice, and to report violations to appropriate authorities.

The Service connects to third-party platforms (such as QuickBooks, Xero, Stripe, Google Sheets, and others) at your direction via OAuth 2.0. By authorizing an integration:

Your responsibilities

• You represent that you have the legal right and authority to grant Heimer access to data in those accounts.
• You are responsible for maintaining your own accounts with third-party platforms, including applicable fees and compliance with their terms.
• You are responsible for ensuring your use of connected data complies with applicable law and the third-party platform’s terms.
• You bear the risk of data loss or corruption caused by third-party platform actions, outages, or policy changes.

Heimer’s limitations

• Third-party platforms are governed by their own terms of service, privacy policies, and availability. Heimer is not responsible for the availability, accuracy, security, or actions of any third-party platform.
• Heimer is not responsible for any fees, penalties, or losses arising from your third-party platform accounts.
• AI processing of your connected data is performed via the Anthropic API at your direction; see our Privacy Policy for details.

You may revoke any integration at any time through your Heimer account settings or through the third-party platform’s authorization settings.

Heimer is currently in early access. Specific pricing tiers, billing cycles, and plan features will be communicated to you prior to any charges being applied. You will not be charged without explicit agreement to applicable pricing terms.

When paid plans are introduced:

• Subscription fees are billed in advance on the applicable billing cycle (monthly or annual).
• All fees are non-refundable except as required by applicable law or as explicitly stated in your subscription agreement.
• We reserve the right to change pricing with at least 30 days’ advance written notice to existing subscribers before any increase takes effect.
• Failure to pay applicable fees may result in suspension or termination of your account after reasonable notice.

Payment processing is handled by Stripe, Inc. By providing payment information, you also agree to Stripe’s applicable terms of service and privacy policy.

Heimer and its licensors own all right, title, and interest in and to the Service, including all software, algorithms, AI models, designs, trademarks, and content created by Heimer. Nothing in these Terms grants you any ownership rights in the Service.

Your data: You retain all ownership rights to your Customer Data. You grant Heimer a limited, non-exclusive, worldwide, royalty-free license to use, process, and store Customer Data solely to provide, operate, and improve the Service, and as described in our Privacy Policy.

Feedback: If you provide suggestions, ideas, or feedback about the Service, we may use that feedback to improve the Service without any obligation or compensation to you.

Your use of the Service is governed by our Privacy Policy (heimerhq.com/privacy), incorporated into these Terms by reference. By using the Service, you acknowledge and consent to the data practices described in the Privacy Policy, including the processing of Customer Data by our AI sub-processors as necessary to deliver the Service.

Heimer does not warrant that:

• The Service will be uninterrupted, error-free, or secure.
• AI-generated suggestions, insights, or reports are accurate, complete, or suitable for any specific business or financial decision.
• Data obtained from third-party integrations will be accurate, timely, or complete.
• Results obtained through the Service will meet your expectations.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to defend, indemnify, and hold harmless Heimer and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) your Customer Data.

You may terminate your account at any time by contacting us at support@heimerhq.com.

We may suspend or terminate your access to the Service immediately, without prior notice, if we determine that you have violated these Terms or if required by law.

Upon termination:

• Your right to use the Service ceases immediately.
• You may request export or deletion of your Customer Data within 30 days of termination, after which it may be permanently deleted in accordance with our Privacy Policy.

Sections 7, 9, 10, 11, 13, and 15 survive termination.

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in San Diego County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

We may update these Terms from time to time. We will notify registered users of material changes via email at least 14 days before the updated Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. Non-material changes (corrections, clarifications) may be made without notice.

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Heimer regarding the Service and supersede all prior agreements.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Failure to enforce any provision of these Terms is not a waiver of our right to enforce it in the future.
• Assignment: You may not assign these Terms without our prior written consent. Heimer may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you.
• Force majeure: Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including third-party platform outages, internet disruptions, or acts of government.
• Export compliance: You agree to comply with all applicable U.S. export control laws and regulations and represent that you are not on any U.S. government restricted-party list.